About Us
Just Ask was founded with a simple idea: to improve the quality of life in housing communities through reliable, caring facilities services. Our journey over the past 30+ years has been guided by that purpose. We work hand-in-hand with housing associations across the UK, combining professional expertise with a community-first approach to make a tangible difference in people’s daily lives.
Our Values: The 4 Ts – Always Trusted, Always Thorough, Always Thoughtful, Always There. These four principles define who we are and how we work every day.
Our Values
Always Trusted:
We act with integrity and honesty in everything we do. Being conscientious and attentive in our work means you can rely on us to do the right thing and deliver on our promises. Trust is earned, and we earn it by ensuring every detail is handled with care.
Always Thorough:
We pay attention to every detail and take pride in our work. The customer comes first – we listen to your needs and make sure every task is completed to the highest standard. From a spotless stairwell to a well-kept garden, we deliver quality you can see, never cutting corners because the details matter to us.
Always Thoughtful:
We care deeply about people and communities. Our team is respectful, friendly, and considerate, always willing to go the extra mile for residents and colleagues. We communicate openly and act with integrity, fostering an environment of empathy and dependability. Being thoughtful means we approach every job with kindness and a customer- first mindset.
Always There:
We stand by your side whenever you need us. Working as one team to support our clients, residents, and each other, we are responsive and quick to act. Day or night, 24/7, you can count on us to be available and ready to help. We never forget that we’re here to serve. If you need us, we’ll be there.
These values are more than just words – they are lived by our staff at every level. Guided by the 4 Ts, we have built a culture of trust, excellence, and community service that sets Just Ask apart. We are proud of the recognition and credentials we’ve earned along the way, which reflect our commitment to quality and social responsibility.
Commitment to Quality & Social Responsibility
Proven Quality
Just Ask’s management systems are fully accredited to ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Health & Safety) standards. These certifications ensure our services meet the highest benchmarks for excellence, safety, and sustainability. We also follow industry best practices and benchmarks (such as HouseMark) to continuously improve our performance.
Professional Training:
All our staff receive thorough training through our in-house academy, which is accredited by the British Institute of Cleaning Science (BICSc) and includes City & Guilds-certified programs for specialist skills. This means our cleaners, groundskeepers, and safety wardens are fully qualified and up-to-date with the latest best practices. Ongoing training and development ensure our team maintains exceptional standards in every service area.
Recognised Employer:
We are an Investors in People Gold accredited organisation, which reflects our dedication to supporting and developing our employees. We know our people are our greatest asset, so we invest in their future through continuous professional development. We’re also a Living Wage Foundation Recognised Service Provider, advocating for fair pay on all our contracts. Taking care of our colleagues helps them take great care of our clients and communities.
Safety & Trust:
Just Ask has been approved by key industry schemes and associations. We hold the SafeContractor accreditation and are a Constructionline Gold supplier, demonstrating our rigor in health & safety and procurement standards. We are proud members of professional bodies such as the British Association of Landscape Industries (BALI) and the Fire Protection Association, showing our expertise in grounds maintenance and fire safety. These affiliations and accreditations give our clients extra peace of mind, knowing you’re working with a vetted, trusted partner.
At Just Ask, we blend a public-service ethos with private-sector efficiency. We are always learning, innovating, and finding new ways to serve our customers better. When you work with us, you’re not just getting a service provider – you’re gaining a partner who truly cares. If you would like to know more about our team, our values, or our approach, please get in touch. We’re always happy to chat and answer any questions.