Required Criteria:

• SIA Personal License
• 1 Years’ minimum experience required
• Live within the local area
• Happy to undertake a DBS (police record) check
• Effective verbal and written communication skills
• Problem solving skills & decision making skills

Days: 4 on 4 off rota

Hours: 12 hour shifts

Job Types: Full-time, Permanent

Salary: Competitive rates of pay

To create a positive first impression, being of tidy personal appearance, wearing uniform and identification badge, provide exceptional levels of customer service that will meet the needs and expectations of residents.

Duties Include:

• Meet, greet and assist residents in a professional, friendly manner.
• To maintain a clean and tidy appearance of Concierge reception area at all times.
• Use the latest technology to streamline administration, allowing more time with residents.
• To anticipate, meet and exceed resident’s queries/requests through excellent communication skills, both verbal and written.
• Co-ordinate the day to day running of the building liaising with residents and Estate Property Manager to ensure all relevant information is communicated correctly and efficiently.
• Monitor and maintain standards of dress, attendance, punctuality, reliability and customer service, taking any necessary actions to achieve the highest standards of service delivery.
• Inspect on a daily basis the Cleaning Services / Grounds Maintenance in communal areas are to the correct standard.
• Inspect on daily basis internal and external areas, reporting any defects, security, complaints or health & safety concerns to Estate Property Manager.
• Ensure refuse areas are checked on a daily basis and kept clean and clear; also manage bin rotation presented to council for collection, with bins returned to their correct location.
• Manage and organise postal/courier deliveries on behalf of residents/estate and ensuring all items are recorded, stored safely and ready for collection.
• Manage and have responsibility for issuing/recording fobs/keys to correct personnel and checking appropriate authorisation/disclaimers are in place.
• Manage and liaise with contractors, signing them in/out, issuing visitor badges and communicating with residents/estate.
• Managing parking permits to car park users and allowing contractors access/egress to dedicated spaces provided.
• Collaborate with Contracts Manager, senior managers and the client to improve service delivered to residents of all tenures.