Project Description

Concierge Services

We are looking to recruit a concierge to join our busy teams across London, South East and Midlands to provide a professional service to our clients.

To create a positive first impression, being of tidy personal appearance; wearing supplied uniform and identification badge, provide exceptional levels of customer service that will meet and exceed the needs and expectations of our clients and their residents.

  • Positive first impressions

  • Tidy personal appearance, wearing uniform and identification badge

  • Provide exceptional levels of customer service

  • Anticipate, meet and exceed resident’s queries/requests through excellent communication skills, both verbal and written

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Required Criteria and Further Details

Required Criteria:

  • SIA Personal License
  • 1 Years’ minimum experience required
  • Live within the local area
  • Happy to undertake a DBS (police record) check
  • Effective verbal and written communication skills
  • Problem solving skills & decision making skills

Days: 4 on 4 off rota

Hours: 12 hour shifts

Job Types: Full-time, Permanent

Salary: Competitive rates of pay

We welcome candidates from a variety of backgrounds, and we’d be delighted to hear from you if you meet our criteria.

To create a positive first impression, being of tidy personal appearance, wearing uniform and identification badge, provide exceptional levels of customer service that will meet the needs and expectations of residents.

Duties Include:

  • Meet, greet and assist residents in a professional, friendly manner.
  • To maintain a clean and tidy appearance of Concierge reception area at all times.
  • Use the latest technology to streamline administration, allowing more time with residents.
  • To anticipate, meet and exceed resident’s queries/requests through excellent communication skills, both verbal and written.
  • Co-ordinate the day to day running of the building liaising with residents and Estate Property Manager to ensure all relevant information is communicated correctly and efficiently.
  • Monitor and maintain standards of dress, attendance, punctuality, reliability and customer service, taking any necessary actions to achieve the highest standards of service delivery.
  • Inspect on a daily basis the Cleaning Services / Grounds Maintenance in communal areas are to the correct standard.
  • Inspect on daily basis internal and external areas, reporting any defects, security, complaints or health & safety concerns to Estate Property Manager.
  • Ensure refuse areas are checked on a daily basis and kept clean and clear; also manage bin rotation presented to council for collection, with bins returned to their correct location.
  • Manage and organise postal/courier deliveries on behalf of residents/estate and ensuring all items are recorded, stored safely and ready for collection.
  • Manage and have responsibility for issuing/recording fobs/keys to correct personnel and checking appropriate authorisation/disclaimers are in place.
  • Manage and liaise with contractors, signing them in/out, issuing visitor badges and communicating with residents/estate.
  • Managing parking permits to car park users and allowing contractors access/egress to dedicated spaces provided.
  • Collaborate with Contracts Manager, senior managers and the client to improve service delivered to residents of all tenures.
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