From our commitment to transparency to our robust processes and procedures, everything about the way we work is designed to make life better for you and your residents.
|We always put you and our residents first – Delivering services that meet and exceed expectations|
|Actively engaging with you and our residents – We’re on a social mission to create better places and lives|
|Maximise satisfaction – Learning from our experiences and driving service improvements|
Our Resident Liaison Officers provide a crucial link between the residents, our clients and the communities we serve. Effective communication of the right information, at the right time is key. We know that early engagement leads to positive steps in providing understanding and service clarity, easing any concerns residents may have, but also building confidence and trust in us. To do this , we use a variety of traditional methods, from Resident Forums, Focus Groups, Quality Assurance panels and Customer listening Groups to the use of our bespoke technology such as, our Just Ask IT platform, specifically created for the Registered Provider Sector.
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