News archive

Just Ask customer charter gives residents the power to set the standards
Just Ask empowers residents to make a difference together
Just Ask yet again investing in technology to improve customer service
Just Ask achieves Safe4site gold accreditation at the first attempt
Just Ask supports Future Job Fund to create opportunities for the long-term unemployed
Continuous improvement ensures Just Ask’s compliance with latest BSI standard for quality and risk management
Just Ask Estate Services help Barnet Council to take ‘extra care’ at Wood Court

Just Ask Services
Just Ask customer charter gives residents the power to set the standards
We have just received, via Laurinda Hornblow, Regional Operations Director of a2dominion, the highest form of recognition from our most demanding audience – our residents. They awarded the Just Ask team an “Outstanding Contractor” certificate in recognition of their contribution towards resident training and development, which we believe reflects the value of our commitment to partnership with both residents and clients.

A key element of this partnership is our customer charter which outlines the service standards residents should expect to receive. We develop and refine the Just Ask charter through customer feedback programmes and customer listening groups. By sharing the findings of independent mystery shoppers, we and our residents can monitor standards and ensure that the Just Ask teams are delivering consistently high service levels and value for money.

The sustainable partnership process can also be used to help residents determine local service priorities. We provide training that enables them to identify issues and look out for problems on their own estate so that we can develop a joint action programme to make improvements. We believe that our residents deserve the best service and we will continue to improve customer satisfaction through this kind of partnership.

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Just Ask Services
Just Ask empowers residents to make a difference together
Just a few months ago, the communal open space at Rossamund St, Southall was a no-go area – an unattractive wasteland blighted by litter and antisocial behaviour by youngsters looking for somewhere to congregate.

What a difference community effort can make! We worked in partnership with local residents, to take an active part in influencing their own environment. Together with the Just Ask team, the residents helped to redesign and landscape the area with plants and seating areas to create an impressive outdoor space. Feedback has been extremely complimentary and the scheme has deterred anti-social behaviour, replacing fear with communal pride.

We are currently undertaking a number of other community improvement projects – installing bollards to prevent illegal parking on lawned areas, providing bins to help keep communal areas clean and litter free, creating seating areas and installing gates to prevent members of the public walking through residents’ private areas.

Projects like these are just one example of the way we encourage and help residents to influence the decisions that affect not only their homes, but their communities and their living environment. We also run Estate Service Improvement Groups (ESIG) which aim to continuously improve the services we provide to residents. This type of partnership provides a sustainable solution based on mutual commitment from both contractors and residents.

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Rossamund Street, Southall before Just Ask Services aided by the local residents lansdscaped the gardenRossamund Street, Southall, before and after Just Ask Services, aided by the local residents, lansdscaped the garden.

Just Ask Services
Just Ask yet again investing in technology to improve customer service
Improving service delivery is at the heart of our business. It doesn’t just save money, it makes life better for our residents. So, when feedback from customers highlighted problems they had encountered with independent carpet cleaning companies, we took the opportunity to make a difference to their environment and their lives.

Using a revolutionary new process that combines unique chemical technologies with heat and agitation to create a reaction between the two solutions, the Just Ask team can clean carpets up to 60% quicker than conventional methods. Carpets are now clean, dry and ready to use in just 30 minutes, with no need for special ventilation or drying equipment. This is much better for the local environment and quite a contrast to the previous time-consuming, noisy process that caused disruption and increased humidity, with residents uncertain how long it would be before their carpets were dry.

The quality of cleaning is better too. The environmentally-friendly process we use removes both water-based and oil-based stains such as grease and tar without the need to solvent spot. It deodorises, disinfects and applies anti-static coating as the process takes place. Simple, fast and effective compared to the old multi-stage methods that residents told us left the carpets looking stained and patchy once they dried the next day.

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Just Ask Services
Just Ask achieves Safe4site gold accreditation at the first attempt
Just Ask’s commitment to the highest standards of health and safety at work has been recognised by the prestigious Safe4site award, with gold accreditation at the first attempt. The award is designed to ensure that employees and contractors working on a site can complete their tasks safely and minimise risk to residents and other contractors.

To achieve gold accreditation, our team had to undergo a stringent audit of their health and safety systems, carry out a comprehensive risk assessment and demonstrate that training programmes are in place to maintain and improve health and safety standards throughout the organisation.

The Safe4site award is just one of a number of accreditations we hold. We are proud to have achieved accreditation at the highest level. It is an integral part of our commitment to providing residents and our clients with the highest standards of service and safety on site.

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Just Ask Services
Just Ask supports Future Job Fund to create opportunities for the long-term unemployed
Just Ask is proud to be associated with the Future Jobs Fund, a Government initiative to help long-term unemployed people back to work, particularly in the 18-24 age group. The Department of Work and Pensions funds a series of temporary jobs at companies who bid successfully to participate in the programme.

We have been successful in our bid and will be creating a number of posts that provide employment opportunities and create benefits for the local community. The posts have a typical six-month duration and, during that time, we will be providing training and skills development that will help make the participants better equipped to seek permanent employment. In some cases, we may be able to employ the participants ourselves on a permanent basis, but we hope that their experience with Just Ask will give them the vital next step in escaping the unemployment trap.

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Just Ask Services
Continuous improvement ensures Just Ask’s compliance with latest BSI standard for quality and risk management
Improving service delivery is at the heart of our business. It doesn’t just save money, it makes life better for our residents. So, when feedback from customers highlighted problems they had encountered with independent carpet cleaning companies, we took the opportunity to make a difference to their environment and their lives.

Using a revolutionary new process that combines unique chemical technologies with heat and agitation to create a reaction between the two solutions, the Just Ask team can clean carpets up to 60% quicker than conventional methods. Carpets are now clean, dry and ready to use in just 30 minutes, with no need for special ventilation or drying equipment. This is much better for the local environment and quite a contrast to the previous time-consuming, noisy process that caused disruption and increased humidity, with residents uncertain how long it would be before their carpets were dry.

The quality of cleaning is better too. The environmentally-friendly process we use removes both water-based and oil-based stains such as grease and tar without the need to solvent spot. It deodorises, disinfects and applies anti-static coating as the process takes place. Simple, fast and effective compared to the old multi-stage methods that residents told us left the carpets looking stained and patchy once they dried the next day.

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2009 | Just Ask Services
Just Ask Estate Services help Barnet Council to take ‘extra care’ at Wood Court
The Mayor of London Borough of Barnet – Councillor Brian Coleman – officially opened Wood Court, a new extra care scheme. The cleaning and grounds maintenance services provided at Wood Court have been extremely good since it began operation in October 2008, and in June 2009, the official opening marked a celebration of the benefits that the scheme has brought to residents.

All elements of the design for the scheme have been specifically focused on residents’ needs – including the colour scheme that has been carefully selected by an interior designer to help those with visual impairments.

Developed by Catalyst in partnership with Barnet Council, service levels agreed by Just Ask Estate Services, Wood Court contains a total of 39 rented flats specially designed for older people or people with disabilities who need assistance with daily living tasks and personal care, including those living with dementia. Round the clock care services for residents are provided by Metropolitan Supporting Trust who offers support and reassurance to all residents.

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For older news items please check out the archive 2012 or Back to news

 

For further information, contact
info@justaskservices.co.uk