Just Ask: delivering value for money Just Ask: streamlining partnerships
Just Ask: delivering a competitive service

Best value
Partnership is key to the success of our community projects. We aim to share workload, experiences and expertise so that we can achieve targets together. Wherever possible, we share clear objectives and a vision to exceed customer requirements. Together, we can provide a seamless service that extracts best value from our clients’ assets and investments.

We have set challenging targets:

  • improve performance
  • enhance service delivery
  • deliver residents, neighbourhoods and communities needs
  • deliver a competitive service
  • engage residents and communities through structured consultation processes

Our aim is to generate cost-effective activities that develop, not detract from core social housing services. We recycle savings back into the services so that additional funds can be used to improve the quality of the services. 

To do this, we discuss residents’ service needs and recommend options that represent value for money without loss of service quality. We continually encourage residents and clients to ask this question… are the services delivered effectively, efficiently and are of value for money?

This partnership approach helps to manage and limit risk for our clients, safeguarding their reputation and ensuring that they can meet housing association, Government and customer satisfaction objectives and comply with external and internal audit requirements.

"Many thanks for completing these works. I received a voice message from one of the private resident immediately after the work was completed. He has asked me to extend their gratitude to the work men for their fantastic job.

We plan on having this area maintained each year so please keep the contractors details for any future works.
Thank you once again."
Kelly Adjetey, Housing Officer, Sweeps Ditch Close

For further information, contact